Happy to yelp ?
Nice advertisement and all. Well done. To the advertisement agency of course. But don’t overwork the dog. Animal rights activists are watching.
Now coming to Vodafone itself and it’s customer care and how they are ready to help. I had to call Vodafone customer care yesterday and I expected prompt service after watching these advertisements. No, I did not call just to check. I really had to call.
Excerpts from that call:
Mr.Jackass*: Vodafone Customer Care. Jackass speaking. How may I help you ?
(Now, I have to stress before typing further that I got the feeling this guy had watched too many T Rajendar movies and Jackie Chan movies back to back and must have used his English text as nothing more than a pillow. He has to be a fan of Himesh Reshamiya too. Because he was speaking in such a bad nasal tone (not voice), that I was finding it really hard to understand what he was saying. On top of the bad tone, his English was just as crappy.)
Me: Excuse me ?
Mr.Jackass: (Repeats what he said earlier.)
Me: Errr, Ya, this is Karthik. I have some issues with my friends and family numbers charges.
Mr.Jackass: (Gibberish which I assume to be, Ok, can you elaborate ?)
Me: Ya, I was earlier being charged 10 paise per minute for my friends and family numbers. Now I am being charged 30 paise for the same. I recharged with that 99 rupee per month recharge. Any idea why this is happening ?
Mr.Jackass: Sorry for the inconvenience Mr.Karthik. How long has this been happening ?
(using my decoding skills again to roughly get what he said)
(Also, what’s this bugger sorry for ? What inconvenience ? That’s supposed to be the parting line when the problem has been resolved and I am not at fault. The problem hasn’t even been identified yet!!)
Me: (Yea, like I set a timer for it) Some three days I guess. (shrug)
Mr.Jackass: Please hold on Mr.Karthik.
(Weird Noisy music playing in the background. Oh, it’s the Hutch-now-Vodafone music)
After a while, he comes back on line.
Mr.Jackass: Sorry for the inconvenience Mr.Karthik. I just checked your scheme. It’s not possible for you to make calls for 10 paise Mr.Karthik.
Me: (WTF??) Listen, I have been using this for a while now. You are telling me I can’t have used it ?
Mr.Jackass: Sorry for the inconvenience Mr.Karthik. Sorry for giving you wrong information. You have to top up with that bonus card for you to avail that offer.
Me: See, is this because of the 99 rupee recharge ? And if so, how do I revert back to the 10 paise scheme ? Supposing next month I recharge with a 250 rupee recharge, will it automatically revert back to 10 paise ?
Mr.Jackass: Sorry, Mr.Karthik. You have to use the bonus card.
Me: (Fuming, yet controlling it well.) Oh, ok. Thanks then.
Mr.Jackass: Will that be all, Mr.Karthik ?
Me: (Yea, right) Yes, that’ll be all.
I don’t know about the inconvenience, but he should be sorry he is an idiot. Also, I guess the inconvenience was like a statutory warning. “Sorry for the inconvenience, but I am not going to resolve anything.”
So, after speaking to him like for 10 minutes, he still hadn’t given me a solution. Worse, still, he hadn’t even identified the problem. He must most definitely have a negative IQ. The only reason I didn’t lose my cool was because I know he must be pretty badly paid.
Vodafone, stop making dogs run behind tiny girls and provide better service instead.
*Name changed (even if there was no request) to protect the person’s identity.