BSNL Bill Vol.01
BSNL is at it again. It has been almost a year since one of our BSNL bills read some four digit amount. It was something like 4,000 rupees I believe. The thing was, these idiots/jackasses had advertised in “The Hindu” and also on their website that as a promotion they were allowing 250 Rs plan users downloads from 02:00 to 08:00 for two days. Obviously we took the invitation and downloaded something like 4 GB of data. Then when it came to the billing, they conveniently forgot about the promotional offer and charged us 4k!! To our shock, even the website was modified and the content announcing the offer was no longer to be found. Thank God then that we had a copy of the announcement on the newspaper. Equipped with that and the bill, my brother approached the BSNL office and after being asked to contact x,y,z and getting re-routed to x,y,z some n number of times they finally agreed that the fault was on their side. Even so, they did not redo the bill. They wanted that we pay up and said that they would adjust the amount with the bills in the future. We promptly had the Internet connection removed. (We always had the Airtel anyway. Screw the inefficient BSNL nincompoops.) See how Govt. companies work in India ?
BSNL Bill Vol. 02
Since then, almost a year has passed and when BSNL announced that they were giving upto 2Mbps speeds even for a 256Kbps scheme, I kinda wanted in. So we once again applied for BSNL DataOne and got the connection after waiting for a while. We got it last November I think. This evening my brother came back home and wanted me to guess the BSNL bill amount. I have not been using torrents in almost three months now. (Inspite of having an Airtel Unlimited and a PC dedicated to downloads. 🙂 ) I started by guessing 1,000 , 2,000 …etc. Then to my astonishment (wait, I am not sure that’s thw word.) , he tells me the bill amount is Rs. 37,000/- HOLY CRAP !!! How on earth ? No Downloads, I don’t even use BSNL for billing. My brother does. But then we do not download anything in general. BSNL was simply for faster browsing.
We logged into our account and found that we have used less than 2.0 GB of the allowed 2.5 GB. (See pic below) How on earth does the bill say THIRTY SEVEN THOUSAND RUPEESthen ? I heard that the billing software is being written by TCS. See what happens when you start employing people from Anna University ? They screw things up totally. For a company that claims to be working with Ferrari, this is a pretty shabby piece of software they have written for billing Internet Usage. (It’s more of a high school project if you ask me.)
If any lawyer is reading this accidentally, and does not want to charge much, we want to take this to the Consumer Court!! How can these people keep doing this and get away with it ?