Vodafone Customer Care-Happy to Yelp ?
28 04 2008
Happy to yelp ?
Nice advertisement and all. Well done. To the advertisement agency of course. But don’t overwork the dog. Animal rights activists are watching.
Now coming to Vodafone itself and it’s customer care and how they are ready to help. I had to call Vodafone customer care yesterday and I expected prompt service after watching these advertisements. No, I did not call just to check. I really had to call.
Excerpts from that call:
Mr.Jackass*: Vodafone Customer Care. Jackass speaking. How may I help you ?
(Now, I have to stress before typing further that I got the feeling this guy had watched too many T Rajendar movies and Jackie Chan movies back to back and must have used his English text as nothing more than a pillow. He has to be a fan of Himesh Reshamiya too. Because he was speaking in such a bad nasal tone (not voice), that I was finding it really hard to understand what he was saying. On top of the bad tone, his English was just as crappy.)
Me: Excuse me ?
Mr.Jackass: (Repeats what he said earlier.)
Me: Errr, Ya, this is Karthik. I have some issues with my friends and family numbers charges.
Mr.Jackass: (Gibberish which I assume to be, Ok, can you elaborate ?)
Me: Ya, I was earlier being charged 10 paise per minute for my friends and family numbers. Now I am being charged 30 paise for the same. I recharged with that 99 rupee per month recharge. Any idea why this is happening ?
Mr.Jackass: Sorry for the inconvenience Mr.Karthik. How long has this been happening ?
(using my decoding skills again to roughly get what he said)
(Also, what’s this bugger sorry for ? What inconvenience ? That’s supposed to be the parting line when the problem has been resolved and I am not at fault. The problem hasn’t even been identified yet!!)
Me: (Yea, like I set a timer for it) Some three days I guess. (shrug)
Mr.Jackass: Please hold on Mr.Karthik.
Me: Ya
(Weird Noisy music playing in the background. Oh, it’s the Hutch-now-Vodafone music)
After a while, he comes back on line.
Mr.Jackass: Sorry for the inconvenience Mr.Karthik. I just checked your scheme. It’s not possible for you to make calls for 10 paise Mr.Karthik.
Me: (WTF??) Listen, I have been using this for a while now. You are telling me I can’t have used it ?
Mr.Jackass: Sorry for the inconvenience Mr.Karthik. Sorry for giving you wrong information. You have to top up with that bonus card for you to avail that offer.
Me: See, is this because of the 99 rupee recharge ? And if so, how do I revert back to the 10 paise scheme ? Supposing next month I recharge with a 250 rupee recharge, will it automatically revert back to 10 paise ?
Mr.Jackass: Sorry, Mr.Karthik. You have to use the bonus card.
Me: (Fuming, yet controlling it well.) Oh, ok. Thanks then.
Mr.Jackass: Will that be all, Mr.Karthik ?
Me: (Yea, right) Yes, that’ll be all.
I don’t know about the inconvenience, but he should be sorry he is an idiot. Also, I guess the inconvenience was like a statutory warning. “Sorry for the inconvenience, but I am not going to resolve anything.”
So, after speaking to him like for 10 minutes, he still hadn’t given me a solution. Worse, still, he hadn’t even identified the problem. He must most definitely have a negative IQ. The only reason I didn’t lose my cool was because I know he must be pretty badly paid.
Vodafone, stop making dogs run behind tiny girls and provide better service instead.
*Name changed (even if there was no request) to protect the person’s identity.
Nyahhahahha, you got caught doing a recharge on which ‘Tariffs change’ ha ha ha. I am very laughing at you. It happened to a girl I know too.
@George,
Well if you have laughed enough, could you please ask that girl you know what she did to revert to the old scheme , and let me know ?
She didn’t. She was stuck. It was on Airtel though.
@George,
She should have chucked the sim. That would have been the prudent thing to do. (After first letting the customer care.)
My case is different. Next time I recharge, as long as I don’t do the 99 rupee recharge again, it reverts.
Possibly. But then the number would be lost.
@George,
If you are lucky enough or smart enough or both, you can actually get the number back.
Does involve a bit of effort though.
Effort isn’t something college kids are good at. Slackers, all of them
Them ? Not us ?
Not anymore.
All these problems can be solved by getting a BSNL sim. Cause then you’ll have a whole new set of problems.
Ah, BSNL. No thanks. Those incompetent buggers.
No Karthik. Not ‘us’.
So they finally removed the places where the Dog is made to take the tube with the girl and where it ran behind the bus. But today they were telecasting the running behind the bus scene alone again and again during the IPL match.
@Vinod,
They have versions of the same advertisement depending on the time slot they pay for. So it’s only natural that sometimes you don’t see part of the advertisement.
[...] wanted to call Vodafone Care and yell at them, but after my last experience calling them, I decided against [...]